Veeam

Veeam Talks

Veeam Customer Support

Tuesday, Nov. 1712 p.m. MST

Join this webinar in which we share more on Veeam Customer Technical Support Opportunities.

Veeam’s world‑class Customer Technical Support Team:

  • Receives 97% positive feedback from clients
  • Closes 4 out of 5 cases on a tier 1 level
  • Settles 21% of cases within 60 minutes

Our Customer Care Manager, David Domask, as he delivers an overview of how Veeam’s technical support teams are structured and what we’ve learned as we continue to grow our award‑winning teams in Columbus and Tempe.

David started on tier 1 as an engineer and now manages customer care for operations across the globe. He will share how he provides support and guidance to Veeam engineers in order to ensure the most satisfactory conclusion for cases, both for Veeam customers and Veeam engineers, including:

  • Overview of our support philosophy and training
  • The structure of our global technical support teams
  • Actual scenarios in our technical support teams

Register today to reserve your spot to learn on Nov. 17 at 12 p.m. MT.

Veeam Software is a leading developer of backup, disaster recovery and data management software for virtual, physical and cloud‑based workloads. We take care of all stages of the lifecycle for our solutions: development and testing, implementation through an extensive affiliate network and in‑house technical support in more than 10 languages.

Veeam is 4,400+ people across the globe and we keep growing. That is why we are always looking for the right people.

Featured speakers

David Domask

David Domask

Customer Care Manager

Rick Vanover

Rick Vanover

Senior Director, Product Strategy

Register to attend